Tenant FAQ

Hello, I'm Greg Paielli with Simply Property Management. Today I would like to talk to you a little bit about our policy for breaking leases. If you find it necessary to break your lease, we ask that you contact our office as soon as possible and let us know.Then we have two basic options. Option number one is that you give us a 30-day written notice and schedule a time for the move-out within the next 30 days. With that option, you have to continue to pay your rent after you vacate the property and you also have to pay the utilities during that period until we find somebody else.

Under option number two, you give us a written, 30-day notice and when you pay your rent, you pay a second month's rent at the same time, so you prepay a rent and you agree to forfeit your security deposit. Then you can cancel utilities when you move out.

Under both options, you need to pay a prorated amount of the leasing fee that the owner has already paid us. Outside of that, that's how our policy works. Thank you very much.

Hi, I'm Greg Paielli with Simply Property Management. Today would like to talk to you a little bit about our policy regarding alterations to your rental property. We do not allow alterations to the rental property unless you have written permission signed by the broker. If you are interested in possibly making alterations, which includes painting, or any kind of changes to the house whatsoever, you can make a written request to our office, and once we send you back an approval, then you can make the alteration. In some cases, we will require that a licensed, bonded, and insured contractor does the work. If you have any questions about our alteration policy, please send our staff an email. Thank you very much.

Hello. Today I would liketo talk to you a little bit about do we accept pets here at Simply Property Management? and the answer to that is maybe. It depends. It depends on each individual owner. Different owners have different policies whether they accept pets, or they don't. This information can be found on our website if you're interested in finding that out. We have it advertised, generally, and we recommend that you definitely take a look at that if it's an important factor for you.

We do have a breed restriction on our pets, so we also recommend that you take a look at our application policy closely, because we have a list of breeds that we do not accept as pets. We do not have a pet deposit, but we do have a pet fee when you first enter into a lease arrangement with us. Thank you very much.

Hello. Today, I would like to talk a little bit about do we require renter’s insurance for you as a tenant? and the answer is yes, we do. The renters insurance can cover you for a broad range of things, such as in the event of a fire, it can cover your personal belongings, it can cover if you're deemed to have caused the damage to the house, it can potentially cover dog bites and other liabilities that you have outside your home. So I recommend that you talk it over with your insurance agent at the time when you're going to rent our house. We do require that we are named as an additional insured, as well, on your renters insurance to cover us. Thank you very much.

Hi, I'm Greg Paielli with Simply Property Management. Today I would like to talk to you a little bit about getting a pet for your home. If you decide after you have moved in that you want to get a pet, you will need to first give us a call or send an e-mail asking us if this can be done, because we will have to check our records to see if the owner will permit a pet. Providing the owner does permit a pet into the property, the next step would be to make sure your pet fits our breed policy. We have a breed policy for our homes. The next step would be to get the paperwork signed up to permit a pet in your home. We have what we call a pet addendum. Finally you would pay a $250 non-refundable pet fee prior to the pet being allowed to be in the premises. From there after you would be responsible to follow our animal and pet policy throughout your tenancy. Thank you very much.

Hello, today I would like to talk to you a little bit about applying for our properties at Simply Property Management. The first step is, obviously, to go out and see the property and make sure it fits all your needs.

The second step would be to go to our website under our tenant section and review our application policy to make sure that all of our policies are agreeable with you, and that you would like to proceed with the application. Once that has been completed, you can go on, in the same tenant section, and you can apply for one of our properties. You should have available for you your photo ID and you should have a copy of your last two paycheck stubs, or three months bank statements. It will ask you to load those up, it's very important that you load these up at that time, so that you can get a fast and quick approval.

Our approvals generally take somewhere between 24 and 48 hours. Once, you know, you have been approved, you will receive an email from our staff and the email will outline that you have been approved and it will give you the next steps of how to get us the deposit, our renter's insurance requirement, proof of utilities requirement, and where you need to get us the deposit.

Thank you very much.

Hello, today I would like to talk a little bit about how do I pay my rent to you? and when is our rent due?

All of our rents are due on the first of each month and there are several choices that you can do as far as paying your rent. The first one is, you will be receiving online portal access that you can log into and you can pay by ACH, credit card, debit card or, the second method is you can print out a voucher and you go to a place such as Walmart or CVS drugs or some other type of company that accepts our payments and you can cash pay, or lastly we will give you our P.O. Box that you can mail your check to.Thank you very much.

Hi, I'm Greg Paielli, with Simply Property Management, and today I wanted to briefly speak to you a little bit about applying for our properties.

The first step in applying for one of our properties, is by going onto our website and looking over our application policy. It has all the what we're looking for, and what you can do to get qualified for our properties. The second step would be to get a copy of your photo ID in a jpeg form, and a copy of your last two paycheck stubs or last three months bank statements, and preferably in a pdf file. And then we suggest then you go online. You can then start applying, and you will have your jpeg photo IDs and you will have your pdf bank statements or your paycheck stubs, so that you can load them up at that point.

Once we receive all that information, the turnaround is fairly quick, generally somewhere between 24 and 48 hours after we get your application. What we review and evaluate is your income and bills. We will specifically look at your debt to income ratio, and in accordance to our policies, we will also review your criminal scan and eviction scan. We verify your current residence and your current employment, and then based on all this information we either approve you ,deny you, or approve you but have selected someone else, and you can stay on a waiting list for the property in the event the person ahead does not execute the paperwork or bring in a deposit. If we deny your application, we will send you, by mail and email a denial letter.

Thank you very much.

Hi, I am Greg Paielli with Simply Property Management. I would like to talk a little bit about viewing our properties with you today. If you are interested in one of our properties, you can go onto Show Mojo where we have our properties listed and if you express interest on any particular property, you will get an email from us asking you to register for the property. By registering, you will give us your information like your email, your name, phone number, and you will have to provide a credit card for security purposes only. We will verify who you are. We do not charge your credit card and we do not store information under any circumstances.

After that, you can then either schedule an appointment to meet an agent at the property if it is available, or you can schedule a self-showing of the property if that is available. Sometimes both options are available, and other times, one or the other option is available. So whatever option will be available, that will be the only of the options that will be available to you to see and view the property. Our properties are available from eight o'clock in the morning until 8:00 pm at night every day. Thank you very much.

Hi, I am Greg Paielli with Simply Property Management and the thing I would like to talk to you today is what happens after I get approved? So now I have received an email from a staff member saying that my application has been approvedit will also outline as to where you mustbring the deposit.The deposit amount is generally equal to one month's rent. The other items on the email outlined is the required renter's insurance and the named as additional insured clause. The clause will have the name of our company, our address, city, and state. It's very, very important that this information gets placed on the deck page of the proposed renter's insurance because you will not be able to move in or receive keys unless all that information is correct.

Then the last thing on the email we will need is a copy of the proof of utilities. That will include account numbers for the water, electric, and gas if necessary. Once we have all that information, we will provide a DocuSign lease to you and when we receive the lease back executed we will set up a move in day with you. Thank you very much.

Hi, I am Greg Paielli, with Simply Property Management. Today I would like to talk to you a little bit about Home Owners' Associations. If you find that you have a Homeowners' Association in the home that you rent, then you will get in your lease documents, the rules and regulations for that Homeowners' Association, or the CC&Rs. And we ask that you strictly adhere to all the rules and regulations to avoid fines and sanctions from the HOA.

In the event that there is a violation, we will notify you immediately or as soon as that we get notification of it, and there will be an admin fee that will be assessed to you, for the notification. The other thing that I want to mention is that many times, there's pool keys, mailbox keys, gate clickers, and other items that need to be had in order to be able to live in the community, and it is the resident's responsibility to take their lease and go to the Homeowners' Association and get these other types of things as well as bear the cost of them.

Any forms for registration of the tenant in the HOA, we will handle at the management company, and that's pretty much how we handle our HOA associations. Thank you very much.

Hello. Today, I would like to talk a little bit about our move-in fees and when they are due. Our move-in fees, are generally one month's rent plus a security deposit that generally equals one month's rent plus an admin fee of $125 and then depending on whether or not you have a pet, we have a $250 pet fee.

So, those would be, generally, our general fees. Our security deposits can range from one month's rent to two month's rent, depending on the location that your home is located at.

So what happens is, once you get done getting approved, we give you up to 24 hours to give us a holding fee, which is generally equal to the security deposit.

Once you move in, then we take that fee and we apply it to your security deposit and then we require, within two days before the lease starts, that you pay us the remainder of the funds prior to the lease start date. The fees all need to be paid to us in a certified funds as well. Thank you.

Hello. Today I would like to talk a little bit about what happens if I don't qualify for one of your homes or apartments or town houses. What can I do?

What I want to say here is that you can get a co-signer, we do allow co-signers, but we do check their credit and we check their income to their expenses to make sure that they can not only afford their own bills, but they can afford your rent in the event that you cannot pay it. We also require that your co-signer lives locally too as well.Thank you very much.

Hello. I would like to talk a little bit about what happens at the end of my lease. Typically, we will contact you around the 10th month of your lease, on a 12 month lease. We will offer you a renewal providing that the owner wants to renew, and keep their home as a rental property. At that point, you will have some decision to make, and you have until the beginning of the 12th month to make the decision. That will be30 days prior to the end of your lease. Thank you very much.

Hello. Today I would just like to talk a little bit about, what is our lease terms look like here at Simply Property Management?

Typically, we have leases that are 12 months in duration and then, after the 12 month duration, we do offer renewals, providing the owner wants to renew the lease and keep their home as a rental property.

Sometimes we can offer renewals of less than six months, but a lot of it is all determined on our HOAs. We have a lot of HOAs our homes are located at that have rules and policies that we mustcomply with. So, check with us and we will let you know. Thank you very much.